Returns

At AquiMejor, your satisfaction comes first. If you are not completely satisfied with your purchase, you have 30 days from the receipt of the order to request a return.

The cost of the shipping label we provide will be deducted from your refund amount. The rates are as follows:

• 4.95 € for returns from Spain.
• 5.95 € for returns from Portugal.
• 9.95 € for returns from the rest of Europe.

Steps to make a return:

1. Product condition: During the first 14 days you may unpack and examine the product to check its nature, characteristics and functioning, just as you would in a physical shop. From day 15 onwards we only accept unused products with the factory seals intact. In all cases, pack the product so that it arrives protected.
2. Packaging: Pack the product properly to prevent damage during transport.
3. Return request:
   • Access your order history by clicking HERE.
   • If you placed the order as a guest, create an account with the same email address you used to buy and the order will appear in your history. You can also request the return from the link or QR code included in the delivery note with your parcel.
   • Click on "Order Details" and select the return option. We do not process exchanges: if you need a different item, return the one you received and place a new order.
   • Follow the instructions to download the return label.
4. Label and shipping:
   • Print and place the return label in a visible location on the package.
   • Drop it off at a Post Office (or the shipping company indicated on the label).
5. Refund: Once we receive and verify that the product is in perfect condition, we will proceed to refund the corresponding amount.

Exceptions and special return conditions:

To ensure the best experience and comply with current regulations, please keep in mind the following conditions depending on when you request the return:

During the first 14 days (Legal right of withdrawal):

• Items with no right of return: For reasons of health, hygiene, and intellectual property protection, the return of personal care, health, and hygiene items (underwear, cosmetics, etc.) or audio, video, or software recordings (CDs, movies, video games, etc.) that have been unsealed or opened after delivery will not be accepted under any circumstances.
• Loss of value due to handling: You have the right to open the packaging to check the nature, characteristics, and functioning of the product. However, if you return items (such as electronic products or general goods) without their original packaging in perfect condition, without manuals, without accessories, or showing signs of use that exceed mere verification, the product will suffer a legal depreciation. This loss of value will be evaluated and deducted from the total amount to be refunded.

From day 15 to 30 (Our extended return policy):

• During this additional period, we will only accept returns of products that are strictly in their original condition, unused, and with all factory seals intact. Returns of unsealed, opened, or manipulated items will not be processed once the first 14 days from receipt have passed.

Refund timeframe and method

We will refund all amounts paid, including the standard delivery costs of the initial shipment, within 5 days (the maximum period set by law is 14 calendar days) from the date you notify us of your withdrawal. We may withhold the refund until we have received the product or until you provide evidence of having returned it, whichever occurs first.

The refund will be issued using the same payment method you used for the purchase, at no additional cost to you. If you chose a delivery option more expensive than the standard one, we are not required to refund that extra cost.

Returns are completely free where the product is faulty, does not match your order, or there is an error attributable to us or to the seller.

Legal guarantee of conformity

Regardless of this policy, all products carry the 3-year legal guarantee from delivery (2 years for digital content and services), under Spanish Law 11/2022. During the first 2 years, any lack of conformity is presumed to have existed at the time of delivery. You have 5 years from the moment it appears to make a claim. Repair, replacement, price reduction or contract termination are always free of charge for you.

Complaints

Please write to us first at info@aquimejor.com. Official complaint forms are available on request. If you are not satisfied with our reply, you may turn to the relevant Junta Arbitral de Consumo or, if you live in another EU country, to the European Consumer Centre in Spain (portal-cec.consumo.gob.es).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Campanilla Italy Group, S.L., Calle Garrido Atienza 21, 18320 Santa Fe (Granada), Spain — info@aquimejor.com — Tel. +34 958581034

I hereby give notice that I withdraw from my contract of sale of the following goods:

— Order number: ______________________________
— Product: ______________________________
— Order date: ______________________________
— Date of receipt: ______________________________
— Name of consumer: ______________________________
— Address of consumer: ______________________________
— Date: ______________________________
— Signature (only if this form is notified on paper): ______________________________

Use of this form is not mandatory. You may also communicate your decision by e-mail, by telephone or from your customer account.